Paul Martin
Mickleover Derby

"Can I just mention, that all the IMS staff that we have dealt with have been very presentable, pleasant and professional, which is like a breath of fresh air during the traumatic process of selling our old house and moving into rented accommodation." - 2nd May 2011

 
Vaughan Ordish
Draycott Derby

"Dear Bev,

Please accept my personal thanks to you and the IMS Team for a stress free transition into my new rented accommodation. I particularly liked the personal touch of a complimentary bottle of wine as a welcome." - 14th June 2011

Berni Wilson-Gathercole
Derby City Centre

"Dear Lorraine,

I just wanted to say a huge thank you to you for the fantastic, efficient and friendly way in which you have dealt with a big problem I had at my flat, from the first point of contact (on a Sunday bless your heart!!) through to the solution today you have been approachable, always available and very helpful and this has made an horrendous situation a lot more bearable. Thank you so much for getting the keys to the plumber so swiftly, hence enabling him to isolate and deal with the leak before any more damage was done. I congratulate you and your staff for being "on the ball" in a day and age where customer service is often a laughable commodity you have been fantastic and you have my gratitude…."
- 20th June 2011

Jobie Holloway
Derby

"Dear Dan,
 
Having put our house on your web site on Monday, three days later you have filled it with a tenant. We couldn't have asked for better. Dan was great, both making out house look it's best in the pictures and also selling it to the tenant.

You have made the whole process of renting out our house very easy and stress free, so thank you all very much for everything."  - 22nd June 2011

Fergal O'Donovan
Derby

"Thank you for the confirmation and the very best prompt handling of the renewal process."  - 14th June 2011

Jenny Knight
Derby

"Steve,

I would just like to say thank you so very much for your help with my boiler situation, you were very supportive and consistent with helping me well actually you dealt with most of the calling etc!! :) You were brilliant, I couldn't of asked for anyone better and thank you for calling me just to make sure having was alright and whether it was done or not!!."  - 29nd June 2011

Gemma Fade
Derby

"As a member of staff and as a tenant of IMS, I have found that Lorraine is a valued and integral part of the IMS team. She is a pleasure to work with and has been a fantastic account manager for my property. I have had some alterations made to my property since i have moved in and in each instance Lorraine has dealt with myself, the contractors and the landlord professionally and efficiently.

I am very pleased with the service i have received and extremely happy with the final results!."  - 29th June 2011